RANDELL, UNIFIED BRANDS
WARRANTY INFORMATION
Applicable to All Randell Customers

Congratulations on your purchase of a Randell manufactured piece of equipment. Randell believes strongly in the products it builds and backs them with the best warranty in the industry. Standard with every unit comes the piece of mind that this unit has been thoroughly engineered, properly tested and manufactured to excruciating tolerances, by a manufacturer with over 30 years of industry presence. On top of that front end commitment, Randell has a dedicated staff of certified technicians that monitor our own technical service hotline at 1-800-621-8560 to assist you with any questions or concerns that may arise after delivery of your new Randell equipment.

• 1 year parts replacement of any and all parts that are found defective in material or workmanship

• Free ground freight to customer specified location for all in warranty parts within continental U.S. (UPS, USPS)

• 3 months (90 days) labor reimbursement for any repairs that are caused by Randell’s use of defective material or workmanship (Repairs to be performed by a Randell  Authorized Service Agent at contracted rate)

• Warranty begins at the time of installation or 3 months from factory shipment,
whichever occurs first.

For warranty inquiries or questions regarding current ASAs please contact the Randell technical support hotline at 1-800-621-8560 or visit the Randell page of our web site.           

1. When Optional 5 Year Compressor Warranty Applies
Randell will provide to the original customer, that owns a Randell piece of equipment, and has an optional compressor warranty with one of the following options:

• Provide reimbursement to an ASA for the cost of locally obtained replacement compressor in exchange for the return of the defective compressor sent back freight prepaid. Note: Randell does limit amount of reimbursement allowed and does require bill from local supply house where compressor was obtained (customer should not pay servicing agent up front for compressor).

• Provide repair at the manufacturing facility by requiring that the defective unit be sent back to Randell freight prepaid. Perform repair at the expense of Randell and ship the item back to the customer freight collect.

• Furnish a complete condensing unit freight collect in exchange for the return of the defective compressor sent back freight prepaid. (Decisions on whether or not to send complete condensing units will be made by Randell’s in-house service technician)

2. When Optional Labor Extension Policy Applies
Randell will provide reimbursement of labor to an ASA for any customer that has an optional labor extension of our standard warranty. (Contracted rates do apply) Randell offers both 1 and 2 year extensions. Labor extensions begin at the end of our standard warranty and extend out 9 months to 1 calendar year or 21 months to 2 calendar years from date of purchase. Please contact Randell Manufacturing’s technical service hotline at 1-800-621-8560 for details and any question on Authorized Service Agents (ASA).

3. When Export Warranties Apply
• Randell covers all non-electrical components under the same guidelines as our standard domestic policy.

• All electrical components operated on 60 cycle power are covered under our standard domestic policy.

• All electrical components operated on 50 cycle power are covered for 90 days from shipment only.

• Extended warranty options are not available from the factory.

4. Items Not Covered Under Warranty
• Maintenance type of repairs such as condenser cleaning, temperature adjustments, clogged drains, unit leveling, and gasket replacement or cleaning.

• Repairs caused by abuse such as broken glass, freight damage, or scratches and dents.

• Electrical component failure due to water damage from cleaning procedures.

5. Specification & Product Design
Due to continued product improvement, specification and product design may change without notice. Such revisions do not entitle the buyer to additions, changes or replacements for previously purchased equipment.

6. Sanitation Requirements
Certain areas require specific sanitation requirements other than N.S.F. & U.L. standards. Randell must be advised of these specifications before fabrication of equipment. In these special circumstances, a revised quotation may be required to cover additional costs. Failure to notify Randell before fabrication holds the dealer accountable for all additional charges.

7. Cancellations
Orders canceled prior to production scheduling entered into engineering/production and cancelled are subject to a cancellation charge (contact Customer Service for details).

8. Storage Charges
Randell makes every effort to consistently meet our customers’ shipment expectations. If after the equipment has been fabricated, the customer requests delay in shipment, and warehousing is required:

• Equipment held for shipment at purchaser’s request for a period 30 days beyond original delivery date specified will be invoiced and become immediately payable.

• Equipment held beyond 30 days after the original delivery date specified will also include storage charges.